Frequently Asked Questions
-What is Softairbay?
Softairbay is a "Faucet". A faucet is a site or an application that dispenses free cryptocurrecies to its visitors with the main objective to promote the blockchain activity and business to the newbies that do not have the abilities to invest real money (aka fiat).
-What is Bitcoin?
Bitcoin is a cryptocurrency. A cryptocurrency is a digital asset designed to work as a medium of exchange wherein individual coin ownership records are stored in a ledger existing in a form of computerized database using strong cryptography to secure transaction records, to control the creation of additional coins, and to verify the transfer of coin ownership.It typically does not exist in physical form (like fiat) and is typically not issued by a central authority. Cryptocurrencies typically use decentralized control as opposed to centralized digital currency and central banking systems. When a cryptocurrency is minted or created prior to issuance or issued by a single issuer, it is generally considered centralized. When implemented with decentralized control, each cryptocurrency works through distributed ledger technology, typically a blockchain, that serves as a public financial transaction database.
Bitcoin, first released as open-source software in 2009, is the first decentralized cryptocurrency. Since the release of bitcoin, over 6,000 altcoins (alternative variants of bitcoin, or other cryptocurrencies) have been created.
-How can i earn on Softairbay and which are the available assets?
On Softairbay we give away 11 different cryptocurrency assets: Bitcoin, Dogecoin, Litecoin, Bitcoin Cash, Dash, Ethereum, Digibyte, Tron, USD Tether, Zcash and Binance Coins. To win some cryptocurrencies you will have to register and log in to Softairbay by using a valid email address and your FaucetPay BITCOIN address, after that you will be able to access the tasks that give Claim Points and convert theme to cryptocurrencies.
-What are Claim Points?
Claim Points are the rewards dispensed by Softairbay to its users for completing tasks on the site. Claim points can be converted into cryptocurrencies by using our faucet, autofaucet or direct cashout.
-How can i earn Claim Points?
Claim Points can be earned by completing simple tasks on the site, you can pass some shortlinks, watch PTC advertising, Play the lottery, Invite friends and complete some daily quests. Claim Points may be also multiplied by playing our multiplier games such us Roulette or Slotiplier.
-How can i earn Cryptocurrencies by converting Claim Points?
Claim Points can be turned into cryptocurrencies using our autofaucet, a service that converts your claim points into cryptocurrencies over time and sends theme to your account. You can also use our manual faucet, that means more work but the conversion is 10 times better. And finally you can covert theme directly with one click by using our Cashout feature, besides, the conversion rate is lower compared to the other methods.
-How do you pay and what is minimum withdrawal?
Softairbay pays only via Faucetpay. FaucetPay is a microwallet service, we cannot pay directly to your blockchain wallet due to the high transaction fee, besides, the payment is instant and also there is not minimum withdrawal on the faucet and the autofaucet service, instead the Cashout requires a minimum of 1000 Claim Points and Level 3.
-Why are faucet, autofaucet and cashout rates changing at every reload?
We use real time rates via Coingecko API, this means that the reward of every cryptocurrency on Softairbay is based on its current market value.
-Does Softairbay have a referral program?
Yes! Softairbay has a referral program, you will find your referral link as long with our banners in the Refer section of our site! You will also find a detailed list of all the users that you referred. Commissions are set to 25% of the Claim Points earned by your referrals for completing any task on Softairbay.
-What is Progress tab and Level system?
The Progress tab in your dashboard reports the information about your level and bonus. Every action performed on Softairbay gives a fixed amount of experience points, once reached the level cap you will level up increasing your earning bonus. Every new level gives a permanent 1% claim bonus on our autofaucet, faucet and cashout services.
-Why I get the message "Error! Our wallet may be empty or service is down"?
Softairbay is a faucet interfaced with two microwallets, this way you can receive micropayments instantly, besides we need to reload our account if it runs out of funds. Usually we check daily our wallets and we provide to reload em within some hours, sometimes it could happen that blockchain transactions are slowed and so our realoads may be delayed, please understand that this problem is out of our control and we can't do anything to speed up blockchain transactions so just be patient and try again later.
-Why I can't login in Softairbay? Am I doing something wrong?
Probably, if you were used to login in before March 2021 by using only your Faucetpay bitcoin address be aware that now the login system is changed and now an email and a password are required. To login in Softairbay you will have to register a new account with a valid email and password, you will be also asked to link a Faucetpay address to your new account at the moment of the registration, if you type in your old address all your progresses and referrals will be linked to your new account.
-Can I change my withdrawal address?
Yes, you can change your withdrawal address once a week. Click on your address on top right and select "Profile" from the drop down menu to access your profile page and change your address.
-I lost my password, what can I do to recover it?
To recover your password you must go to Softairbay login page and click on the "Recover Password" link than an email will be sent to your address with the instructions to recover your password.
Contacting support about password changing will be unuseful.
-I lost my email, what can I do to recover it?
To recover your email you must contact support at the bottom of this page, please be aware that you will be asked your last withdrawal address used to recover your email.
-Why the system banned my account for 24 hours?
Your account has been banned for 24 hours because you were caught using multiple accounts from the same network IP, remember that is forbidden to register multiple accounts and the system will detect automatically any violation. It could also happened that you used your account on a public network or a public VPN/Proxy, this is forbidden by our Terms of Service.
Your account will be automatically unbanned after 24 hours, contacting support will be unuseful and will not reduce or remove your ban.
-Why my account was permanently banned?
Your account has been permanently locked by an administrator for violations of our Terms of Service, this may include but not limited to, the use of exploits or third part softwares to exploit Softairbay. Your account is permanently locked, you have to contact support by using the link at the bottom of this page if you think this is an error.
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